Terms & Conditions
This website is the official platform operated by PRIMO. All information, products, services, features, and facilities available on this website are provided by PRIMO for visitors and customers to use in accordance with the applicable terms and conditions.
By accessing, browsing, or making a purchase through the PRIMO website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. These terms also include any other policies published on our website or made available through relevant links.
These Terms & Conditions apply to all users of the website, including those who simply browse or view our products, as well as customers, vendors, partners, and other parties who access or use the features and services available on our website.
Before using our website or placing an order, we recommend that you carefully read these Terms & Conditions. If you do not agree with any of the applicable terms, please do not continue using our website or PRIMO’s services.
PRIMO may introduce new features, services, or facilities from time to time. Unless stated otherwise, any new additions will also be subject to these Terms & Conditions.
PRIMO reserves the right to modify, update, or make adjustments to these Terms & Conditions from time to time based on operational needs and service developments. Any changes will be published on this page. Users are encouraged to review this page periodically to stay informed of the latest terms. By continuing to access or use our website after any changes have been made, you acknowledge and agree to the updated terms.
To support our operations and online transactions, PRIMO may use third-party technology and e-commerce service providers. These services help PRIMO operate the website, process orders, and provide products and services to our customers.
Privacy

We have created this Privacy Policy to provide transparency about how we collect, use, store, disclose, and protect your information. This Privacy Policy forms an integral part of the terms governing your use of our website. By accessing or using this website, you acknowledge that you have read, understood, and agreed to the terms set forth in this Privacy Policy.
General Policies

The products and services available on the PRIMO website are intended for personal use and not for commercial purposes, unless approved by PRIMO.

Users are required to use the website in accordance with all applicable laws and regulations. All content on the website may not be copied, modified, reproduced, distributed, or used for commercial purposes without prior permission from PRIMO.

If you are interested in becoming a PRIMO reseller or distributor, please access the following link to complete the Reseller / Distributor registration form.
Orders & Purchase Policy
PRIMO reserves the right to review every order placed through our website. In certain circumstances, we may refuse, cancel, or limit an order or the quantity of products purchased.
Restrictions may apply in cases involving unusually large orders, repeated use of the same customer information or payment method, or orders that appear to be intended for resale, including those placed by resellers, dealers, or distributors.
If an order needs to be cancelled or adjusted, PRIMO may contact the customer using the contact details provided during checkout, such as their email address or phone number.
Customers are responsible for ensuring that all information provided when placing an order is accurate and complete. Please make sure your name, shipping address, email address, and payment details are correct before completing your purchase.
If any of your information changes, please update it as soon as possible to ensure that your order can be processed properly and that PRIMO can contact you when necessary.
For information regarding product returns and exchanges, please refer to our Returns & Exchanges Policy.
Agreement

By accessing or using this website, you acknowledge that you are responsible for all activities carried out through the website. We reserve the right to restrict, suspend, or terminate your access to the website, either temporarily or permanently, if we determine that you have engaged in unlawful activities or violated any applicable rules or provisions of this Agreement.

We are not liable for any loss, damage, or expense arising from circumstances beyond our reasonable control or from matters that are not caused by our fault or negligence. We are also not responsible for any indirect loss, delay, loss, or damage resulting from third parties, including shipping or delivery providers, or from events beyond our control (force majeure).

The latest version of this Agreement will always be available on this page. We reserve the right to modify, update, or revise any part of this Agreement when necessary. Any changes will be published on our website, and you are responsible for reviewing the Agreement periodically to stay informed of any updates.

By continuing to access or use our website or services after any changes have been published, you acknowledge and agree to be bound by the updated terms.